Return & Refund Policy

Last Updated: June 2026

At Pearl & Wings, we want you to love your purchase. Because our products are made to order, please review our policy carefully before placing an order.

Returns

Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges for:

• Incorrect size selection
• Buyer's remorse
• Change of mind
• Preference for a different color or style

Please review sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue, please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

If your claim is approved, we will provide a replacement or refund at no additional cost.

Lost Packages

If your tracking information shows that your package was delivered but you cannot locate it:

• Please check with household members, neighbors, or your local carrier.
• Pearl & Wings is not responsible for packages marked as delivered by the shipping carrier.

If a package is lost in transit, please contact us and we will work with the carrier to investigate.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Order Changes and Cancellations

Because orders are processed quickly after they are placed, we cannot guarantee modifications or cancellations once production has begun.

If you need assistance, contact us as soon as possible after placing your order.

Contact Us

If you have questions regarding your order or this policy, please contact us through our Contact Page.

We are committed to providing excellent customer service and will do our best to assist you.